PURPOSE AND SCOPE OF APPLICATION
These General Conditions regulate all purchases and contracting of services made through the website www.gustamansolutions.com and will be accepted by the parties without reservation and constitute the express and sole will of GUSTAMAN and the client in relation to its object and invalidates and replaces any other agreements or contracts, verbal or in writing, previously reached by the parties; These may be modified, so it will be your responsibility to read them each time you make a purchase, since the conditions in force at the time of conclusion of the contract will be those that are applicable.
The sale of products and contracting of services on this website is carried out by GUSTAMAN SL with registered office at Carrer de Mozart, 100, 08923 Santa Coloma de Gramenet, Barcelona and with N.I.F B-08589848.
PLACEMENT OF THE ORDER. OFFERS AND PRICES
To place an order, it is necessary to connect to GUSTAMAN and register as a user, by creating a private account or by filling in the electronic form that appears on the web at any time and following the instructions indicated therein. Once registered, you will receive an email confirming that the process has been carried out successfully and a reminder of the access data.
From your account you can: make purchases, contract services, check order history, change your password, modify your personal data, modify shipping and billing addresses, correct errors in data entry, subscribe to the “newsletter” , make comments, and other procedures or procedures related to your purchases.
GUSTAMAN decides the retail price of the products or services to its customers. GUSTAMAN reserves the right to modify its retail prices at any time (including during a specific campaign or sale). The products or services will be charged to the customer at the price announced at the time the order is registered. Some Products may have a different price based on size.
GUSTAMAN will not be responsible in the event of publishing, by involuntary error, a product whose retail price is manifestly lower than that offered in the market at the time of sale, in such a way that the existence of that error was notorious. GUSTAMAN will not be responsible for sales whose final amount is manifestly erroneous due to technical errors. In those cases, GUSTAMAN will inform customers as soon as possible and will cancel the order, returning the money to the customer. If the customer has already received the product, they must return it to GUSTAMAN (GUSTAMAN will assume the cost of the return). GUSTAMAN will not be obliged to complete the sale or deliver the affected product.
GUSTAMAN may apply discounts on the price of the products or services offered on the web, always subject to the supplier’s discount policy. GUSTAMAN will not be responsible for other clients of the provider or third party companies publishing prices before applying discounts that are lower or different from those published by GUSTAMAN on its website.
All prices indicated on www.gustamansolutions.com do not include VAT. These prices do not include the expenses corresponding to the shipment of the same, which are detailed separately, as contemplated later. The customer accepts the payment of the shipping costs.
The validation of the order by the client expressly implies knowledge and acceptance of these General Conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by GUSTAMAN constitute proof of the set of transactions carried out between GUSTAMAN and its clients.
Once the purchase has been made and in the shortest possible time, GUSTAMAN will send the customer a confirmation email. If the customer does not agree with the information contained in said confirmation, they may request their modification or cancellation of the purchase within a period of 48 hours, otherwise, the purchase will be understood to be accepted.
CHARACTERISTICS AND AVAILABILITY OF THE PRODUCTS
In the online store, a certain variety of products and services is made available to you, by clicking on each one you access their photographs, a detailed description with the information and main characteristics, price and, where appropriate, information on colors and sizes. .
The descriptions of the products and services offered on the website are made based on the information and documentation provided by the suppliers and collaborators of GUSTAMAN The photographs, graphic or iconographic representations and videos related to the products and services, as well as trade names, trademarks or distinctive signs of any kind contained on the website are intended to provide as much information as possible to the client.
In this sense, the client, prior to purchasing the product or contracting the service, must review the description and characteristics of the same and any other condition that appears (including without limitation, compliance with any term and condition, established rates and reservations) and agree with them before purchasing the product or contracting the service
In the event that, due to circumstances of force majeure or due to an incident attributable to GUSTAMAN, the product or service is not available after the purchase has been made, GUSTAMAN will contact the customer to reimburse the corresponding amount and resolve the incident. In the event of non-delivery of a product in orders made up of sets of products or complementary products, the customer may return the rest of the products delivered, free of charge.
Some campaigns, due to the nature of the products or services, may be subject, in addition to these GUSTAMAN conditions, to additional conditions. These additional conditions of sale will always be available to the client in the information of each campaign.
We reserve the right to withdraw any product from this website at any time and accept no responsibility for removing or modifying any product or content on the website.
The products offered through the website www.gutamansolutions.com are distributed within the Spanish territory comprised of the Iberian Peninsula and the Balearic Islands (the Canary Islands, Ceuta and Melilla are excluded) (hereinafter the territory).
SHIPPING COSTS AND DEADLINES
Shipping costs include handling and packaging costs, as well as postage costs. We recommend grouping all items in the same order. We cannot combine two different orders, and shipping costs will apply for each one individually. We are not responsible for damage to the package after shipment, but we do our best to protect all fragile items.
As a general rule, we prepare orders within 48 hours of receipt of payment and send it through the transport company contracted for this purpose, orders are not prepared on holidays. Delivery times are usually 2 to 5 business days, depending on the transport company. During sales periods or Christmas campaigns, the delivery time may increase. GUSTAMAN is not responsible for delays in order deliveries.
In case of order extensions, shipping costs and delivery time may be increased, which will be specified for each particular case.
For security reasons, GUSTAMAN will not process any order addressed to a post office box nor will it accept orders that do not allow us to identify the natural person who is considered to be the recipient of the order and the corresponding address, therefore it is necessary that you provide us with the exact address of delivery. In the event that the address is not valid and the delivery cannot be made, GUSTAMAN is not responsible for the delay or modification of the shipping time.
In the event that the customer, after making the purchase, wishes to modify the delivery address, he must do so directly with the transport company.
In case of not locating the client for the delivery of the product and after arranging new delivery dates without success within a maximum period of seven (7) calendar days for reasons not attributable to GUSTAMAN S.L. or to the carrier, the products will be returned to the GUSTAMAN warehouses, who may charge the customer the shipping and return costs, as well as any associated management costs.
The delivery is considered made from the moment in which the product has been made available at the place of delivery indicated by the customer or at the corresponding collection point. In some cases, the Products are sent directly by external collaborators of GUSTAMAN. This information will be visible in the details of the package sent.
The customer assumes the risk of loss or damage to the product from the moment he takes physical possession of the product. In the event that the loss or damage to the product occurs before physical delivery to the customer or to a third party designated by the customer, GUSTAMAN may choose between reimbursing the amounts paid or sending a new product.
In the event that, when opening the packages with the products, the customer sees that they are damaged due to transport, that they are wrong or that products are missing from the same order, they must notify GUSTAMAN in writing in a term not exceeding five (5) calendar days from delivery; Otherwise, no return will be accepted.
WITHDRAWAL, RETURNS AND CANCELLATION OF ORDERS
In accordance with the applicable legislation, the customer has a period of fourteen (14) calendar days from the delivery of the product or from the conclusion of the contract if it is a service, to communicate their total or partial withdrawal from the purchase of the product. or contracting the service. Once the period of thirty (14) calendar days has expired, GUSTAMAN will not accept returns due to withdrawal of purchases of products or contracting of services. The return made within the term will not entail any penalty. However, the customer must bear the return shipping costs.
To proceed with the return of products, GUSTAMAN (i) advises choosing a service with acknowledgment of receipt; (ii) will reject products returned with cash on delivery by GUSTAMAN; and (iii) will not be responsible for the cases in which you do not receive the product.
The client will not have the right to withdraw in the cases established in the applicable regulations and, in particular, by way of example and not limitation, in the following cases:
Products made according to customer specifications or clearly personified.
Daily press, periodicals and magazines.
The return of goods that may deteriorate or expire quickly is not allowed. Specifically, by way of example and not limitation, in application of current regulations, the right of withdrawal is not applicable to the distance sale of food products, as they are products whose conservation control is lost at the time of delivery and which, therefore, can expire or deteriorate quickly.
The client must send the product in the same box or envelope or in some similar format. In the event that the product is not sent with the original packaging, the product may suffer a depreciation. The delivery note of the Products must always be included in the package.
In the event of exercising the right of voluntary withdrawal, the customer will have the right to reimbursement of the price of the returned products, provided that the returned products are in the same conditions in which they were delivered, have not been used (except as necessary to verify its adequacy with what is expected), washed, damaged, unsealed (in the cases previously indicated), or lost before arriving at the premises of GUSTAMAN, S.L. or the requirements established in these GUSTAMAN Conditions have not been met.
GUSTAMAN will check the adequacy of the returned product in its warehouse, reserving the right not to make a refund if it detects that the product purchased and the returned product do not match or that the return has not been made in accordance with these GUSTAMAN Conditions of Sale.
GUSTAMAN will manage the price refund order through the same payment system used by the customer to purchase the products, within a period of forty-eight (48) hours from the confirmation of arrival at the warehouse of the returned order and, in any case, within a period not exceeding fourteen (14) calendar days since the client communicated his withdrawal. However, the effective application of the price refund to the customer’s account or card will depend on the card and the issuing entity. The period of application of the price refund may reach up to seven (7) calendar days for debit cards and up to thirty (30) calendar days for credit cards.
Return of defective Products
The customer will have the right to reimbursement of the price, the shipping costs and the return transportation costs of the defective products or the products delivered if they do not correspond to the order made by the customer, in accordance with the applicable legislation.
In these cases, the return of the products to GUSTAMAN by contacting firstname.lastname@example.org by email.
In the case of returning defective products, or that do not correspond to the order made by the customer, GUSTAMAN will bear the transportation costs of returning the products, as long as the return is made from within the territory.
GUSTAMAN reserves the unilateral right to cancel orders in cases of non-payment of orders after payment verification or if GUSTAMAN observes any defect in the Products for sale.
The client must make the payment by credit or debit card Visa, MasterCard, American Express, Visa Electron and/or other similar cards, through the PayPal system. The proof of purchase will be available and can be viewed in the My Account > Orders section. From this section the client can also clauses must be replaced or integrated with others that, being in accordance with the law, respond to the purpose of the replaced ones.
APPLICABLE LEGISLATION AND JUDICIAL COMPETENCE
Purchases made on www.gustamansolutions.com are subject to Spanish law. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, they are submitted to the Courts and Tribunals of Barcelona.